Oleg Schindler is a Regulated Canadian Immigration Consultant and a Licensee in good standing of the College of Immigration and Citizenship Consultants (CICC). His license number is R706744. You can verify the license here.

Engagement with Oleg Schindler (hereafter RCIC) and Schindler Visa Services (hereafter “SVS” or the “Firm”) includes the following Terms and Conditions.

Our Responsibilities and Commitments

In consideration of the fees paid to the Firm, the Firm agrees to do the following:

  • Advise the Client(s) with respect to Canadian Immigration Laws.
  • Provide the Client(s) with a checklist of information and documents required to support the application.
  • Guide the Client(s) through the process and review all documents to ensure consistency and accuracy.
  • Review and analyze documents received in support of education/training, work experience, and civil status.
  • Provide the Client(s) with drafts of all forms for review and sign-off.
  • Prepare and submit the Client(s) application package, verify its arrival and deal with Immigration Authorities on behalf of the Client(s).
  • Track the Client(s) file through the immigration process.
  • Keep the Client(s) informed about their case’s progress and respond to reasonable requests.
  • Manage all correspondence with Immigration Authorities on the Client(s) behalf.
  • If required, prepare the Client(s) for interviews with IRCC Officers.

Availability

The RCIC’s working hours are Mondays to Fridays, from 10 AM to 6 PM EST, excluding statutory holidays. Communication with the Client(s) is available via email or phone within these hours, with no responses expected outside these hours, on Saturdays, Sundays, or statutory holidays.

Client(s) Responsibilities and Commitments

The Client(s) must provide all necessary documentation upon request from the RCIC. All documentation must be in English.

The Client(s) understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void the Service Agreement or seriously affect the outcome of the application or the retention of any status he/she may obtain. The RCIC’s obligations under the Service Agreement are null and void if the Client(s) knowingly provides any inaccurate, misleading or false material information. The Client(s) financial obligations remain.

If Immigration Authorities, federal, provincial, or regional, should contact the Client(s) directly, the Client(s) is instructed to notify the RCIC immediately.

The Client(s) is to immediately advise the RCIC of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application.

In the event of a Joint Retainer Agreement, the clients agree that the RCIC may share information among all clients, as required. Furthermore, if a conflict cannot be resolved, the RCIC cannot continue to act for both or all of the clients and may have to withdraw completely.

Billing Method

The Client(s) will be billed a flat fee with payment by milestones. If the Client(s) book a consultation, it is billed electronically based on the hourly rate. The payment for the consultation is upfront when you book a consultation.

Excessive conversation or demand during the process will be charged accordingly. The Client(s) will be provided support and answers to reasonable questions throughout the process; however, if communication exceeds the limit (more than an hour a week), it will result in a rate fee charge billed every week.

If IRCC or the provincial government requests additional documents, document updates, new immigration forms or other tasks beyond the initial scope, the RCIC reserves the right to demand additional fees to cover the time required for additional work. The RCIC will charge for work on additional documents or forms only if delays in the application processing by IRCC or the provincial government cause such requests. In case additional document requests require more than one hour per week, it will result in a rate fee charge billed every time.

Payment Methods

SVS accepts payments via e-transfers, wired transfers, and credit cards (via third-party payment processing platforms). The Firms don’t directly save the credit card information of the Client(s) unless the Client(s) save it on the third-party payment processing platforms.

Refund Policy

The Client(s) acknowledge that granting a visa or status and the time required to process this application is at the government’s sole discretion, not the RCIC’s.

If the application is denied because of an error or omission by the RCIC or professional staff, the RCIC will refund all professional fees collected. The Client(s) agree that the fees paid are for services indicated above, and any refund is strictly limited to the fees paid.

If the Client(s) cannot contact the RCIC and has reason to believe the RCIC may be dead, incapacitated, etc., the Client(s) should contact CICC.

International Sanctions

The Firm must follow international sanctions imposed on specific countries by the Federal Government of Canada.

Dispute Resolution

Please be advised that your representative is a member in good standing of the College of Immigration and Citizenship Consultants (CICC) and, as such, is bound by its By-laws, Codes, and associated Regulations.

In the event of a dispute, the Client(s) and RCIC are to make every effort to resolve the matter between the two parties. If a resolution cannot be reached, the Client(s) are to present the complaint in writing to the RCIC and allow the RCIC 14 days to respond to the Client(s). In the event the dispute is still unresolved, the Client(s) may follow the complaint and discipline procedure outlined by the CICC on their website: https://college-ic.ca/protecting-the-public/complaints-process/make-a-complaint

CICC Contact Information:

College of Immigration and Citizenship Consultants (CICC)

5500 North Service Rd., Suite 1002

Burlington, ON, L7L 6W6

Toll-free: 1-877-863-7543

Confidentiality

All information and documentation reviewed by the RCIC, required by IRCC and all other governing bodies, and used for the application preparation will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. The confidentiality requirements of the Code of Professional Conduct of the CICC also bind the RCIC and all agents and employees of the RCIC.

The Client(s) agrees to use electronic communication and storing confidential information. The RCIC will use his/her best efforts to maintain high security for electronic communication and information storage.

Termination

The Service Agreement is considered terminated upon completion of tasks identified in the Service Agreement.

This Agreement is considered terminated if material changes occur to the Client(s) application or eligibility, which make it impossible to proceed with services detailed in the Service Agreement.

Discharge or Withdrawal of Representation

The Client(s) may discharge representation and terminate the Service Agreement upon writing, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client(s)/the Client will remit any outstanding fees or Disbursements to the RCIC.

The RCIC may withdraw representation and terminate the Service Agreement upon writing, provided withdrawal does not cause prejudice to the Client(s), at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client(s)/any outstanding fees or Disbursements will be remitted by the Client(s) to the RCIC.

Abandonment

In the event that the Client(s) fails to maintain regular and meaningful communication with the RCIC for a period exceeding 365 days without reasonable cause, the RCIC reserves the right to consider the Client(s) case abandoned.

Upon such abandonment, the RCIC shall be relieved of any further obligation to provide immigration services to the Client(s). The Client(s) shall not be entitled to any refunds for services rendered or fees paid up to the date of abandonment.

The RCIC will make reasonable efforts to notify the Client(s), via the contact information provided, of the impending abandonment status prior to its formal declaration. If the Client(s) responds within 14 days of receiving such notification and provides reasonable justification for the communication lapse, the RCIC may consider the case active and continue providing services.

Governing Law

The Service Agreement shall be governed by the laws in effect in the Province of Ontario and the federal laws of Canada applicable therein.

Code of Professional Conduct for College of Immigration and Citizenship Consultants

By engaging the RCIC and the Firm, the Client(s) acknowledge they read the Code of Professional Conduct for College of Immigration and Citizenship Consultants Licensees: SOR/2022-128, available at https://www.gazette.gc.ca/rp-pr/p2/2022/2022-06-22/html/sor-dors128-eng.html.